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Cancun Airport Arrival Tips

When you arrive to Cancun International Airport you will have first to go through immigration, get your luggage and, finally, proceed to Customs which will take 1 to 30 minutes to finally get your way out the Terminal #2 Building where one of our representatives will be waiting with a banner with your name on it so you can clearly identify him/her. Remember we are OUTSIDE the Terminal Building (see map) so, please, for your safety, disregard anyone offering ground transportation services on your way out.

Make sure that our representative has a copy of your reservation key or your payment and you will show your receipt before you get into the vehicle. CAUTION: When you arrive to Cancun International Airport you will find a number of "so called" ground transportation companies offering services from $8.00 to $10.00 USD per person....Those companies "pack up" the vans with incautious passengers that want to save a few dollars. Those vans MUST be FULL of  passengers going to their hotels too, so you first have to wait until they get 100% of the van capacity. Now there you go...on an improvised tour through the hotel zone, stopping on your partner´s hotels until the van finally arrives to yours...that might take up to ONE hour...

Start your vacations relaxed on a comfortable van, all for yourself and your group for a reasonable price and get to the beach before anyone else.

Cancun International Airport Tips

  • Passengers traveling on domestic flights should check in at the corresponding airline desk at least one hour and a half before their flight leaves
  • Passengers traveling on international flights should check in at the corresponding airline desk at least two hours before their flight leaves
  • The maximum weight that each passenger is allowed to carry on international flights is 32 kg. (70 lb.), and on domestic flights it is 25 kg. (55 lb.).
  • Do not carry large amounts of money in cash. Carry only what you need for the shopping you intend to do. Do not carry or wear valuable items that might draw attention to you
  • Do not leave your baggage and belongings unattended.
  • Attach identification labels to your baggage in clearly visible places, to avoid confusion with other similar-looking bags.
  • When check in at the airline front desk have handy your immigration documents to enter or leave Mexico
  • There is a “Departure Tax ” of about $18.00 US per person but this tax is usually included in your airline ticket and you don't need to pay it again. If your are not sure please contact your airline before you leave to Cancun and ask them if the Mexican Departure Tax is already included.
  • Due to increased security measures, TSA has made changes to the prohibited items list.
    All liquids and gels – including shampoo, toothpaste, perfume, hair gel, suntan lotion and all other items with similar consistency ARE PROHIBITED from carry-on baggage and the security checkpoint. Please pack these items in your checked baggage.  Carrying liquids of any sort to the screening checkpoint will cause you delays, and will most likely result in the item being confiscated. Don’t let a prohibited item ruin your trip
  • You are permitted to travel with most items, but you must put them in your luggage and check them with your airline. Certain items are prohibited from carry-on luggage for the overall security of air travelers. Prohibited items obviously include weapons, explosives, and incendiaries, but also items that are seemingly harmless and may be used as weapons like hammers, bats, or mace.  You may not bring these items to security checkpoints.
  • To ensure the health and welfare of certain air travelers the following items are permitted. You are permitted to bring solid cosmetics and personal hygiene items as such lipstick, lip balm and similar solids. Please remember these items must be solid and not liquid, gel or aerosol.

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